General Enquiries

SHIPPING POLICY

We aim to dispatch your luxury lashes within 48 hours from email confirmation. Once your order has left our warehouse, you will receive tracking information via email which should update within the first 24 hours. Please note, delivery can take between 2-7 business days depending on the current postal situation.

RETURN & EXCHANGE POLICY

Unfortunately, due to the nature of our product and for hygiene reasons we DO NOT offer refunds or exchanges on items simply unwanted/change of mind. If you receive an item damaged or faulty you must notify us and provide photos within 7 days of the delivery date and our amazing team will issue a replacement for you.

 

MINK OR SYNTHETIC?

We have a range of synthetics & mink lashes, how to tell the difference? We will ensure the item description states clearly if they are mink to avoid any confusion when adding styles to your basket. 
 

DO THE LASHES COME WITH GLUE?

At this time, we do not currently supply lash glue with our lashes. We want to ensure we are offering safe, hypoallergenic products for use on your precious eyes therefore we recommend you use a trusty fave until we have made the perfect one to share!